Virtual care visits
How to prepare for a telephone or video appointment, and how we protect your information.
We work hard to keep what you tell us during a virtual visit private. But no phone or video call is ever completely secure. There is a higher risk that someone else could see or hear your health information than in an exam room.
To help keep your information safe:
- Remember that a phone or video visit is not as private as a visit in an exam room.
- Use your own phone, computer or tablet, not one that belongs to your work or someone else.
- Use your home internet if you can. It is safer than open or public Wi-Fi.
A virtual visit does not replace an in-person exam when you need one. If you need urgent care, go to an emergency department.
If you would rather not use phone or video, ask your urologist's office for an in-person visit.
Virtual care questions
How do I prepare for a telephone visit?
Be near your phone at the time of your appointment. Your urologist may call up to 45 minutes late, just as you might wait in the office.
Have these ready:
- your health card
- a list of your medicines
- your pharmacy's name, phone number and fax number, in case you need a prescription
If you are not comfortable speaking English, ask a family member or friend you trust to be with you to help.
Please answer calls from "unknown", "blocked" or numbers you don't recognize. It may be your urologist.
How do I prepare for a video visit?
We use secure video services such as Medeo and Doxy.me. Your urologist's office will tell you which one to use.
Join 10 minutes before your appointment. Your urologist may join up to 45 minutes late.
Have your health card, a list of your medicines, and your pharmacy's name, phone number and fax number ready. If you are not comfortable speaking English, ask a family member or friend you trust to be with you to help.
How do I connect to a Doxy.me video visit?
At the time of your visit, open your urologist's online waiting room. Dr. Zachary Klinghoffer: doxy.me/drklinghoffer
How do I connect to a Medeo video visit?
Before your visit, make a Medeo account with a password. To make an account and learn how to get ready, go to the Medeo website.
To join, follow the steps in the email invitation from Medeo. If you can't find it, check your junk or spam folder. You can join from a web browser or the Medeo app for iOS or Android.
I don't want virtual care. How can I be seen in person?
Ask your urologist's office to arrange an in-person visit. Office contact details